Users that have obtained hardware from Brands such as, Akai Professional, M-audio, and Alesis will acquire Air Music Technology and Sonivox plugins. For any software that is only obtained through download (most plugins these days), we recommend saving the installers locally on a drive (internal, external, or cloud) for use installing on other computers or re-installing in the future. Please keep in mind that some sellers may have a limit on the amount of time they will host a download link after your order has been placed. They should be able to assist in finding your order and any authorization codes and download links that are still available. Once you've confirmed where and when the plugin was purchased, you can use this to reach out to the seller for assistance if instructions are not readily available. You may find a link or download instructions right in this email. Often times simply searching the name of the plugin in your inbox will help if you're unsure where the plugin was purchased or when. Find the original Order Confirmation email using the email address used at the time of purchase.If you are trying to download for the first time or re-download any time after the purchase, we recommend: This typically starts as an order confirmation email at the time of purchase, but each seller may be different in how they provide the authorization code and structure the download process. If your software was purchased through a third-party seller such as Plugin Boutique, KVR, Sweetwater, and more, all of your downloads and authorization codes will be provided to you by that seller. If you are only in need of an update for software that is already installed, please see our section below. If you need to re-download the software after this point, please submit a support ticket with your order number. **This download will expire automatically after one year from the date of purchase. If you are confident that this email address was used for the purchase, please make sure to check your Spam and All Mail folders in your inbox. Please check that you received an order confirmation from AIR Music to that email address, or try an alternate email that may have been used at the time of purchase. *You will not receive an email if there are no applicable software purchases associated with the email address entered. This will include authorization codes and links for any available downloads.**
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